Returns Policy
This Returns Policy explains how returns, exchanges, and refunds are handled for purchases made through The Formulary’s affiliate links or any products sold directly through our platform.
Overview
The Formulary does not ship products directly unless explicitly stated. Most purchases made through this website are fulfilled by third‑party retailers such as Amazon. As a result, returns and refunds follow the policies of the retailer where the purchase was completed.
Returns for Third‑Party Retailers
If you purchased a product through an affiliate link (including Amazon), your return or refund must be processed through that retailer. Each retailer has its own return window, conditions, and procedures.
Amazon Purchases
Amazon typically offers a 30‑day return window for most items. Please visit your Amazon Orders page to initiate a return or replacement.
Brand Websites
If you purchased directly from a skincare brand’s website, returns must follow that brand’s policy. Check their official returns page for details.
Other Retailers
Retailers such as Sephora, Ulta, or Dermstore have their own return rules. Please refer to their customer service pages for instructions.
Digital Products
If you purchased digital content (e‑books, guides, downloads), these items are typically non‑refundable unless otherwise stated.
Returns for Products Sold Directly by The Formulary
If The Formulary sells physical products directly (such as limited‑edition items or curated kits), the following return policy applies.
Return Window
Returns are accepted within 14 days of delivery for eligible items.
Condition Requirements
Items must be unused, unopened, and in original packaging. Used or opened skincare products cannot be returned for safety reasons.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours with photos and order details. We will arrange a replacement or refund.
Non‑Returnable Items
Clearance items, digital downloads, and personalized products are final sale.
How to Start a Return
To begin a return for a product sold directly by The Formulary, email us with your order number and reason for return.
Contact Email
returns@theformularyedit.com
Required Information
Include your order number, full name, item description, and reason for return.
Processing Time
Returns are typically processed within 5–7 business days after the item is received.
Refund Method
Refunds are issued to the original payment method unless otherwise stated.
Return Shipping Costs
Return shipping costs may vary depending on the retailer or product type.
Third‑Party Retailers
Amazon and other retailers may offer free return shipping depending on the item and reason for return.
Direct Sales
For items sold directly by The Formulary, return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Non‑Refundable Shipping
Original shipping fees are non‑refundable unless the return is due to an error on our part.
International Returns
International customers are responsible for all return shipping costs and customs fees.
Need Help?
If you have questions about this Returns Policy or need assistance with a return, contact us
at:
hello@theformularyedit.com